Monday, November 03, 2008

Golden Village Customer Service did a Sarah Palin on me

What's a Sarah Palin you might ask. That's when you completely disregard the question that is asked to you and say something completely unrelated.

Basically I been really irritated by Golden Village's practice of showing ads/trailers for 20+ minutes before the movie. So I sent them a mail:

I would like just to complain about GV’s use of excessive ads before showing the actual movies. They average around 20-25 minutes after the actual showtime, at least for the last 5 or 6 movies I gone to. I think this is ridiculous, considering that Cathay pretty much shows their movies on time or at least within 5 minutes. And both organizations basically charge the same rates.

If you really want to show ads for that long, show it before the actual show time instead of punishing people who actually arrive for the movie on time.

I would be surprised if I am the first person to bring this up.

Is this trend going to continue? If so I for one will definitely start going to Cathay.

K la on hindsight the last sentence a bit childish I will admit, but I was pissed ok. Got the reply after a day. See if you can spot the "Palin" comment.

Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.

We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. We’ve notified the proper department of your complain.The trailers and advertisement for that day was 20 mins and the management are looking into it.

Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.

K so I cheated and highlighted the text. But seriously, THAT DAY? I didn't even mention a specific movie or day!! My guess is so many people have emailed them and complained that she just used a stock reply to reply to me.

But seriously, am I really the only one who is so irritated by the stupid ads? It's gotten to me so much that now I actually have the urge to run down those people in that "Look Out for me" ad.

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